Contact
We read every message.
Mementolink is a small team. There is no chatbot, no ticketing system, no offshore call centre. When you write to us, a person reads it.
Help with a memento
[email protected]
Privacy & data requests
[email protected]
Can't find your order email?
Check the inbox and spam folder of the email address you entered at checkout. If you saved your private order link, open it to see the latest status.
If you still need help, email [email protected] from your order email address. Include your order number if available, the approximate payment date and the page title so we can locate the order.
Support is handled by email. We do not currently promise a fixed response time. You do not need to place another order while waiting for help.